Q. How do purchase my order on the site?
To order your purchase :-
- Click “Add to cart” button on the products you wish to purchase. (Please Clik in to those variant products that has shown RM0. Price will pop up based on Brands, Type, Size, Length or Weight that has been chosen) .
- Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
- You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
- You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
- From here, you need to select your shipping methods and click “next” button.
- Next you'll need to choose your payment method then click “next” button.
- After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
- Click “Confirm Order” to complete the order.
- Payment can be made through IPAY88 (Touch n'Go eWallet, Boost eWallet, FPX Online Banking, And Maybank QR Pay)
Q. What are the payment methods available?
konghardware.com offers various kind of Payment Methods as shown below :-
IPAY88 (Touch n'GO e Wallet, Boost eWallet , FPX Online Banking & Maybank QR Pay)
Here's the company detials to those who wants to make payment by Online Banking or Cash Bank In Or Cheque.
Bank : MAYBANK
Bank Account : 562414005849
Account Name : KONG HARDWARE TRADING
You may scan and email us the transaction slips (with the bill number ) to Email Address : konghardware@gmail.com or Fax it to us at 03-87232210 or Whatsapp via 012-2191784 or to fill in detials at 'Receipt Upload' from My Account.
Note: Your purchased products will not be delivered until we have this confirmation.
Q. Can I cancel an existing order that have been made?
Yes, only if the order is still on pending status.
- Please send an email to our customers service email at konghardware@gmail.com with the message title “Request to cancel order” in order to inform us about the cancellation order.
- Orders that are in shipping or shipped will not be cancel.
Q. What is the product's transaction currency?
All products transaction currency will be done in Ringgit Malaysia
Q. How long does the delivery usually takes?
Delivery usually will takes about 2 working days to 3 working days.
Q. Coverage Area
Semenyih, Kajang, Nilai, Mantin, Cyberjaya, Putrajaya, Dengkil, Serdang, Sri Kembangan, Cheras, Balakong, Hulu Langat, Puchong.
Q. Shipping Fee
Free shipping on total purchase of RM300. Shipping Fee to charge at RM50 of purchase lower than RM300.
Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to konghardware@gmail.com for us to clear your doubts or WhatsApp us at 012-2191784.